Refund Policy

1. Introduction

At Star Vision Consult, we are committed to delivering exceptional digital marketing services and ensuring client satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

By purchasing our services, you agree to the terms outlined in this policy. Please read this policy carefully before making a purchase.

2. Service Categories

Our refund policy varies depending on the type of service purchased:

Digital Marketing Services

• Targeted Advertising Campaigns
• Contextual Advertising
• Social Media Management
• Content Strategy Development
• SEO Optimization
• Brand Development

Consultation Services

• Strategy Consultations
• Marketing Audits
• One-time Advisory Sessions

3. Refund Eligibility

Eligible for Refund

You may be eligible for a refund in the following circumstances:

• Service Not Delivered: If we fail to deliver the agreed-upon services within the specified timeframe without valid reason
• Technical Issues: If technical problems on our end prevent service delivery and cannot be resolved within a reasonable timeframe
• Duplicate Charges: If you were charged multiple times for the same service due to a billing error
• Service Cancellation: If you cancel within the cooling-off period (see Section 5)

Not Eligible for Refund

Refunds will not be issued in the following cases:

• Change of Mind: After the cooling-off period has expired
• Completed Services: Once services have been fully delivered and completed
• Partial Completion: For services that have been partially delivered (partial refunds may apply)
• Client Non-Cooperation: If you fail to provide necessary information, materials, or access required for service delivery
• Third-Party Costs: Advertising spend, platform fees, or other third-party costs already incurred
• Subjective Dissatisfaction: General dissatisfaction without specific, documented service failures

4. Refund Timeframes

Request Period

Refund requests must be submitted within 30 days of the original purchase date or service commencement, whichever is earlier.

Processing Time

• Review Period: We will review your refund request within 5-7 business days
• Decision Notification: You will be notified of our decision via email within 7 business days
• Refund Processing: If approved, refunds will be processed within 10-14 business days
• Bank Processing: Please allow an additional 5-10 business days for the refund to appear in your account, depending on your financial institution

5. Cooling-Off Period

We offer a 7-day cooling-off period for certain services, starting from the date of purchase or contract signing. During this period, you may cancel your service and receive a full refund if:

• No work has commenced on your project
• No third-party costs have been incurred on your behalf
• You notify us in writing of your cancellation

Note: The cooling-off period does not apply to consultation services that have already been delivered or to custom projects where work has already begun.

6. Partial Refunds

In cases where services have been partially delivered, we may offer a partial refund based on:

• The percentage of work completed
• Resources and time already invested
• Third-party costs incurred
• The specific circumstances of the cancellation

Partial refund amounts will be calculated on a case-by-case basis and communicated to you in writing.

7. Monthly Subscription Services

For ongoing monthly subscription services:

• Cancellation: You may cancel at any time with 30 days' written notice
• No Refunds: Payments for the current billing cycle are non-refundable
• Service Continuation: Services will continue until the end of the current billing period
• Auto-Renewal: Subscriptions will not auto-renew after cancellation notice is received

8. Project-Based Services

For fixed-price project-based services:

• Milestone Payments: Payments made for completed milestones are non-refundable
• Cancellation: If you cancel mid-project, you will be charged for work completed up to the cancellation date
• Remaining Balance: Any unused portion of your payment may be refunded after deducting completed work and incurred costs

9. Third-Party Costs and Advertising Spend

Non-Refundable Costs: The following costs are non-refundable under any circumstances:

• Advertising spend on platforms (Google Ads, Facebook Ads, etc.)
• Third-party software licenses or subscriptions purchased for your project
• Stock photos, graphics, or other purchased assets
• Domain registrations or hosting fees
• Payment processing fees

These costs are paid directly to third parties and cannot be recovered once incurred.

10. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Send a written refund request to hello@starvisionconsult.com
2. Include Information: Provide your order number, purchase date, and detailed reason for the refund request
3. Supporting Documentation: Include any relevant documentation or evidence supporting your claim
4. Await Response: Our team will review your request and respond within 5-7 business days

11. Refund Methods

Approved refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Card: Refunded to the original card used for payment
• PayPal: Refunded to your PayPal account
• Bank Transfer: Refunded to the original bank account (may require additional verification)
• Other Methods: Refunded using the original payment method when possible

If the original payment method is no longer available, please contact us to arrange an alternative refund method.

12. Disputes and Chargebacks

We encourage you to contact us directly to resolve any payment disputes before initiating a chargeback with your bank or credit card company.

• Direct Resolution: Most issues can be resolved quickly through direct communication
• Chargeback Consequences: Initiating a chargeback may result in suspension of services and account termination
• Evidence Submission: We will provide evidence of service delivery to your financial institution if a chargeback is filed

13. Service Guarantees

While we strive for excellence, please note:

• No Performance Guarantees: We cannot guarantee specific results, rankings, or ROI from marketing campaigns
• Best Efforts: We commit to using industry best practices and our expertise to achieve optimal results
• External Factors: Results may be affected by market conditions, competition, and platform algorithm changes beyond our control
• Satisfaction Commitment: We are committed to working with you to address concerns and improve results

14. Modifications and Revisions

Our service agreements typically include a specified number of revisions or modifications:

• Included Revisions: The number of revisions included in your package will be specified in your service agreement
• Additional Revisions: Requests beyond the included revisions may incur additional charges
• Scope Changes: Significant changes to project scope may require a new agreement and are not eligible for refund under the original agreement

15. Force Majeure

We are not liable for delays or failure to perform services due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions or regulations
• Internet or telecommunications failures
• Third-party platform outages or policy changes
• Pandemics or public health emergencies

In such cases, we will work with you to reschedule services or provide alternative solutions. Refunds may be considered on a case-by-case basis.

16. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

Material changes will be communicated to active clients via email.

17. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

18. Policy Summary